Privacy Policy

DrFirst.com, Inc. (“DrFirst”) is committed to safeguarding your privacy. This Policy explains what information we gather, use, and share when you visit any and all websites controlled and operated by DrFirst, including www.drfirst.com and www.RxInform.org. This Policy also applies when you access our websites via a mobile device. By accessing our websites, you agree to be bound by the terms of this Policy. If you disagree with this Policy or with the DrFirst Website Terms of Use, or do not agree to be bound by them, you are not authorized to access any DrFirst website.

DrFirst Will Not Sell Your Data.

DrFirst.com, Inc. (“DrFirst”) is committed to safeguarding your privacy.This policy (“Privacy Policy”) explains what information we gather, use, and share when you visit this website (the “Site”). By using the Site you agree to be bound by the terms of this privacy policy and the Terms of Use.

Information We Collect

We may collect Personal or Non-Personal Information from you. “Personal Information” refers to any information that specifically identifies you as an individual that you provide in connection with your use of our Site. Personal Information may include but is not limited to your name, telephone number and email address. Personal Information may also include prescription information or other medical information, including protected health information as defined by the Health Insurance Portability and Accountability Act of 1996, from your insurer or provider or that you provide to us by interacting with the Site. “Non-Personal Information” is any information you provide to us that cannot be used to determine your identity. Depending on your activity on the Site, you may be asked to create a username and/or password.

How We Collect Information About You

We only obtain Personal Information that you provide to us, such as when you request information from DrFirst. By using our Site and submitting Personal Information, you consent to the collection and use of your Personal Information by us as described in this Privacy Policy. In addition, when you access or visit our Site, we and our service providers and others who host our Site may use technology that can recognize, collect, and transmit information that is associated with you, but which does not personally identify you.

How We Use Information Collected

To the extent permitted by applicable law and our agreements with healthcare providers, we use information collected or obtained when you use our Site, including Personal Information for the purposes set out below: Creating new features and services; Development of services, new and updated products; Responding to feedback, questions, and communications concerning our products or services; Informing you about our services which may include contacting you by telephone (including by SMS text); and Maintenance and administration of the Site.

Cookies

We use cookies to improve the use and functionality of the Site. A cookie is a small text file that may be placed in your browser by website you visit and the content partners for the Site. You can use the preferences in your browser to view, control and delete the cookies you have by, for example, emptying the cache in your browser. You may check the “Help” menu on your Internet browser for more information, or check with your browser provider. Cookies help websites remember visitors when they return to the site. For example, a cookie can help a website remember that you’ve already registered, so you don’t have to sign in again each time you visit. Essentially, cookies are used to customize websites based on the content you view and the preferences you have indicated. We may use cookies to (i) allow us to personalize information for certain segments of our customer base, (ii) allow us to associate individual customers with their information profiles, (iii) keep track of and administer your status, preferences, business information and other information provided by you, (iv) for security purposes, and (v) to understand visitor usage of our websites on an anonymous basis.

IP Addresses

We may keep track of Internet Protocol (IP) addresses to (among other things): (i) troubleshoot technical concerns, (ii) maintain website safety and security, (iii) restrict access to our Site to certain users, and, (iv) to better understand how our Site is utilized. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet.

Log Files

We (or a vendor on our behalf) may collect information in the form of logs – files that record website activity and gather statistics about web users’ browsing habits. These entries are generated anonymously and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our Site, and which pages they’ve viewed on our site and for how long), and, (iii) other similar navigational or click-stream data. We also use information captured in log file for our internal analysis, so we can constantly improve and customize the services we provide you. Log files are used internally only.

Business Interests

We may combine (aggregate) your Non-Personal information with other consumers’ information or other publicly available information to help us satisfy our legitimate business interests, such as performing trend analysis or market studies; identify consumer preferences or interests; set prices; perform billing functions; establish credit; or comply with government regulations. We may also share anonymized data, such as statistical or demographic information in aggregate form, with third parties for research or marketing purposes. However, this anonymized data will not contain your individually identifiable Personal Information.

Disclosure of Information to Third Parties

We will disclose your Personal Information to your healthcare provider(s) in accordance with our Business Associate Agreement(s) with the healthcare providers. Any disclosures that we make will be in accordance with the consents or privacy policies of our physicians, along with the appropriate agreements we have in place with them. We may disclose your Personal Information with service providers that provide certain services, such as hosting and maintenance, data storage, customer management and disaster recovery. We expect our service providers to use reasonable measures in order to protect your privacy and Personal Information from unauthorized access, in accordance with our agreements with them and applicable law. To the extent permitted by our agreements and applicable law, we also reserve the right to make your Personal Information available; to comply with any applicable law, regulation, a court or other legal process, or enforceable government request; to take appropriate action regarding any use of our Site that may violate any law or regulation; to protect the health, safety, security, property, and interests or rights of us or others; to investigate or respond to or resolve problems or inquiries or defend our interests; and as otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law; and as directed by You. Any use of Protected Health Information will be in accordance with applicable law.

California Privacy Rights

If you are a resident of the State of California, under the California Consumer Privacy Act of 2018 (CCPA), you have the following rights with respect to your information collected by companies conducting business in California:

  • Right to Access Personal Information We Collect. You have the right to request a copy of Personal Information we collect about you, subject to certain restrictions.

  • Right to Access Personal Information We Sell or Disclose to Third Parties. You have the right to request a copy of your Personal Information we sell or disclose to third parties, subject to certain restrictions.

  • Right to Request Deletion of Personal Information We Collect. You have the right to request that we delete Personal Information we collect about you, subject to certain restrictions.

  • Right to Be Free from Discrimination. You have the right to be free from discrimination for exercising your rights under the CCPA.

Personal Information We Collect About You. Under the CCPA, Personal Information refers to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. Below is a list of categories of Personal Information we collect about you:

  • Identity Information such as first name and last name, driver’s license or state identification, passport number, or similar identifier.

  • Contact Information such as physical addresses, e-mail addresses, and phone numbers.

  • Education and Employment Information such as schools and colleges/universities attended, degrees earned, certifications and licenses, and other professional-related data.

  • Technical and Usage Information such as login data, Internet Protocol (IP) address, geolocation data, access dates and times, cookie data, browser activity, and other user interactions with our websites, applications, and platforms.

  • Marketing Information such as your preferences in receiving marketing materials and communications from us.

  • Profile Information such as your usernames and passwords, feedback, and survey responses.

  • Transaction Information such as details regarding products and services purchased from us.

  • Financial Information such as payment details, either directly collected by us or indirectly collected through a third party payment service provider.

  • Medical Information not governed under the Health Information Portability and Accountability Act (HIPAA) or the Confidentiality of Medication Information Act Part 2.6.

We collect the above categories of Personal Information from the following categories of sources:

  • Directly and indirectly from you in the course of providing products and services to you;

  • Directly and indirectly from activity on our website and applications including, but not limited to, submissions through our website portals and website usage details; and

  • Third-parties that interact with us in connection with the services we provide.

We also collect information that is not deemed Personal Information under the CCPA. This includes publicly available information, such as information lawfully made available from federal, state, or local government records. Protected or health information we collect that is governed by HIPAA or the Confidentiality of Medical Information Act is not subject to the CCPA.

Use of Personal Information. We may use or disclose Personal Information we collect for one or more of the following business purposes:

  • To provide you with information, products, or services that you request from us;

  • To provide you with e-mail alerts, event registrations, or other notices concerning our products or services, events, or news that may be of interest to you;

  • To carry out and fulfill our obligations and enforce our rights arising from any contracts entered into between you (or an entity on your behalf) and us;

  • For analysis and product development;

  • To improve our website and present its contents to you; and

  • To respond to law enforcement requests, court orders, governmental regulations, or as otherwise required under applicable law.

Personal Information We Share with Third Parties We do not share your Personal Information with parties.

Personal Information We Sell to Third Parties We have not sold your Personal Information to third parties in the preceding twelve (12) months.

To exercise your rights listed above, please submit a request via one of the following:

  • Contact. If you have any questions or comments about these Terms or this Site, please contact us by email at DF_Legal@drfirst.com. You also may write to us at:

    • DrFirst.com , Inc.
      Attn: Legal Department
      9420 Key West Ave, Suite 230
      Rockville, MD 20850
      Effective Date: February 3, 2021

All requests sent via postal mail must be labeled “California Privacy Rights” on the envelope or post card and clearly stated on the actual request. For all requests, please include your name, street address (if you would like a response via postal mail), city, state, and zip code. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. You may designate an individual to submit a request on your behalf. We will use the information you provide in your request to verify your identity and will respond to your request within forty-five (45) days, or within a timeframe otherwise required or permitted under the CCPA. You will not be required to pay a fee to access your Personal Information unless your request is unfounded, excessive, or repetitive.

How We Respond to Browser “Do Not Track” Signals

Some web browsers incorporate a “Do Not Track” feature that signals to websites that you visit that you do not want to have your online activity tracked. How browsers communicate the Do Not Track signal is not uniform. For this reason, the Services are not set up to interpret or respond to Do Not Track signals.

Children’s Online Privacy Protection Act (COPPA)

Our Services are not directed to children under the age of 18. We do not knowingly collect Personal Information on our Site directly from children and will destroy such information if we become aware that a child has disclosed such information to us without proper parental consent. It is DrFirst’s policy not to knowingly solicit or permit children under the age of 18 to provide their Personal Information for any purpose.

Acceptance of and Changes to Privacy Policy

By using the Site, you are accepting the practices described in this Privacy Policy. We reserve the right to periodically modify this Privacy Policy. Any modified privacy policy will be posted on this Site and be marked with an effective date. Your continued use of our Site after the effective date of any modification means you accept and agree to be bound by the Privacy Policy as modified. Any material changes will generally apply only to activities and information collected after modification. We encourage you to review this Privacy Policy whenever you return to the Site to make sure you are aware of the latest Privacy Policy.

Third Party Websites

The Site may contain links to and from websites maintained by other companies or organizations (“Third Party Websites”). We are not responsible for the privacy practices or the content of Third Party Websites. The information practices of Third Party Websites are not covered by this Privacy Policy.

Note to Non-U.S. Visitors

This Privacy Policy is intended to meet the laws and regulations of the United States, which may not necessarily be consistent with the laws and regulations of your home country. Any information that you provide to us will be treated in accordance with this Privacy Policy, the Terms of Use, and U.S. laws.

Revision Date: 11/10/2020

Questions or Concerns about our Privacy Policy 

Contact. If you have any questions or comments about these Terms or this Site, please contact us by email at DF_Legal@drfirst.com. You also may write to us at:

  • DrFirst.com , Inc.
    Attn: Legal Department
    9420 Key West Ave, Suite 230
    Rockville, MD 20850
    Effective Date: February 3, 2021